QUESTIONS ABOUT AN ORDER FOR CUSTOMERS
This is the 4-Digit number assigned to your organization or school. It is located on your parent letter. If you aren’t sure please contact your organization or give us a call and we can let you know!
This is the 7-Digit number that is in the top left corner of the order form. You order form is in your seller package. This helps us ensure you get credit for all of the online orders placed on your behalf. It also helps us connect your online orders and papers for shipping.
Once the student/seller has been registered just click the “shop now” button below the information. If you are shopping on behalf of someone you will need their unique “seller ID number” or a direct link to their shopping page.
You may choose to have your online order shipped to the school/organization or to your home. All orders placed on the paper order forms are automatically shipped to the school/organization.
If you choose to have your order shipped to the school/organization there is no charge. If you choose to have your order shipped to your home address you will be charged shipping and handling when you checkout.
You may send them email links, share on Facebook directly, call or text them your unique seller ID. *The seller ID number is generated once registration is complete.
All prices include tax, there is no additional tax added to your order.
For online orders we accept Visa, Mastercard, Visa Debit and American Express.
Online ship to home orders are shipped in the order they are placed. This can take up to 4 weeks during peak season. Online orders or paper orders to the school are delivered within 4 weeks of receiving the orders.
Once your order has been placed you will receive an email notification. You will be able to track your order once the tracking information is available. Tracking updates will be emailed to you via UPS or Canada Post.
We ship to all Provinces in Canada via UPS and Canada Post. We do not ship to the United States.
Please call us within 48 hours of placing 1-800-667-1272. Once an order has been processed it cannot be cancelled.
Please contact your organization/school right away to report this. You will need to tell them the student/seller you ordered through.
Items purchased online will need to be shipped back to DFS at the customer’s expense prior to your credit card being refunded. Refunds will not be given after 30 days of receiving product. All food items are non-refundable. If your item is broken we will replace it free of charge, please contact the organization to report all broken items.
Go to www.shopdfscanada.com and click the “shop now” button then click redeem voucher in the top menu. Enter your voucher number and start shopping. All voucher orders ship free of charge.
A temporary out of stock item. We will have it back in stock soon and it will shipped as soon it comes in.
In most cases online ordering is still available a few days after the stated deadline. If you are unable to access the online ordering you may contact the school/organization to see if they will accept a late order.
QUESTIONS ABOUT PROGRAMS FOR ORGANIZATIONS
We have online booking forms, pdf formats to email/fax, or simply give us a call!
Simply download our Program Package available for each program we carry. See FUNDRAISING PROGRAMS to download. We also email and mail these packages should you prefer, just contact us with your request.
Yes, you may view our flip book catalogues or download a full version from our FUNDRAISING PROGRAM page.
Give us a quick call right away to avoid delay with your program dates. We can check the status for you.
Call or email us and we will ship you more asap!
Go to the COORDINATOR’S CORNER page and follow the link. You will need your username and password.
Download our social media graphics to promote your sale, have a kick-off with your participants, check out our tips section in the coordinator’s corner.
Please mail your order forms to our head office in the order you would like them sorted. We do not accept full orders via fax or email. We do not supply a prepaid envelope.
Please call us and let us know that you are not submitting any paper orders. We will then know we can close your fundraiser and start processing your orders.
Yes, we have a full data entry system set up online. You can access this through our coordinator’s corner.
Login to your coordinator’s account, click the “reporting” tab in the top menu and choose the online sales report form the drop down menu.
Please submit your late orders using our late order submission form online in our coordinator’s corner.
Please fill out the online Damage & missing form in the coordinator’s corner.
You may send a cheque in the mail, pay by credit card, or send us an electronic money transfer. We can also set up direct deposit upon request. All unpaid invoices over 30 days will incur a 10% late fee.
You will receive a note stating the back orders along with a list of those effected. This will be included with your reports and invoice.
We have multiple shipments set-up throughout the season therefore, most back orders are shipped out within a week or two.
You will receive an automatic email when your groups order has shipped. At this time tracking numbers will be available upon request if needed. We ship all products from our warehouse in Surrey, BC.